Frequently Asked Questions about How Our Operations have been altered by Covid-19
Where do I have to go to get my temperature taken?
Guests will have their temperatures taken at the check in area which on Saturday and Sunday will be located in the small bulding next to the parking areas, Please look for the swooper flags at the end sides of each building. On weekdays, please come to the window immediately to the left of front entrance of the wine shop
What will happen if a guest has a high temperature?
Any guest that has a temperature of 100.4 degrees or greater will not be able to enter and it will be requested that the individual see a doctor, per CDC guidelines.
Will I be required to wear a face covering?
Yes. We are following CDC guidelines as well as local health protocols. If you have a disability that prevents you from wearing a face covering, please contact us prior to your arrival at firstname.lastname@example.org to discuss ways we can accommodate you.
If you do not have a face covering, we’ll have them available for purchase. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings but they will be required to stay at least 6 feet away from other people not visiting with you.
What is considered an appropriate facial covering for my visit?
Facial coverings in line with CDC’s guidelines are considered appropriate for a visit to Nashoba Valley Winery, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.
Where can I purchase a face covering? Are they available in various sizes?
Face coverings will be available for purchase on line. At this time, face coverings are available in one size.
What about face coverings when guests are eating?
We have arranged tables and seating so that guests can remove their face coverings while they are seated at their table. However, as a safe practice, we ask that they wear them at all other times.
Are cash payments available?
No, orders for everything must be done online and paid for online.
Are any of the buildings open to the public in case of rain?
No, the only structure open to the public is the bathroom facilities.
Are Nashoba Gift Cards accepted for Food & Drink orders?
Yes, but if you experience a problem please call us or email us at email@example.com. The system does have its problems
What if I have allergies but want to make a Food & Drink order?
Guests should specify their allergies with the order in the note section. If we need additional information we will call you on the cell phone number associated with the order.
With these new procedures in place, will Nashoba be hosting it Food Truck Friday or other events in 2020.
We do not know. More details about these events will be shared at a later time once we determine the costs of operations, the directions and rules instituted by the Government and local Board of Health as well as our ability to staff. As these events all involve outside contractors and businesses, we also have be closely manage their operations to insure the safety of our customers and staff. My famous saying is that turning on the lights are much more difficult that turning them off.
12. Was so excited to make a reservation for when you open, changed my mind when I realized that I have to make a reservation for the bathroom. Not sure that my bladder has an exact time clock…. thanks but no, ridiculous
If you look at it as a reservation it might seem ridiculous but it is a virtual line? Would you rather stand in line or allow us to tell you when the restroom is available for your immediate use? Standing in line behind 4 people and waiting 12 minutes in line is the same letting a program know that you have to go and then getting an text message informing you that you are next in line. We are not asking you to make a reservation at a specific time days in advance but rather to join the virtual line. If a bathroom is immediately available, you will be immediately told. The program also tells you how many people are in line before you. If virtual lines do not work then we will try another approach but they are the way of the future and we have doing this now for 3 weeks and it is working great.
13. Can I make a reservation for two or more tables together?
Absolutely No. Because of the pandemic, the Governor has imposed rules on all food operations limiting reservations to 6 people or less. The objective is to balance socializing, the opening of businesses with the maintenance of safety. The Government has decided that balancing is accomplished by limiting the number of people in contact with each other. Large gatherings, like weddings, birthday parties, bachelorette gatherings, meetings, etc. are not allowed if they involve more than 6 people. Bars are not allowed to open because people tend to mingle and not maintain social distancing with other people in the bar. Winery Tasting rooms and tours are not permitted to operate. While we are open for outside seating for food and beverage, our operations are limited to reservations for 6 people or less which means that putting two tables together or allowing people from one table to go to another is equivalent to hosting a gathering for more than 6 people. At Nashoba, our goal is to strictly follow every aspect of the law because we do not want to set the recovery back or be involved with questionable business practices or present an unsafe environment. We want to be the most responsible business we can be. I would suggest that any establishment that would allow you to host your event does not understand that they are putting people’s lives and their business at risk as their licenses will be suspended if they are not following the law.
14. Where is handicap bathroom access
The Handicap Bathroom is in the wine shop. The wine shop has multiple HC access points so if you could call us at 978-309-3236 we will ask you a few question and guide you to the easy access point.
15. Are we still dog friendly
Yes, our previous policies are still the same. However, we may end up separating people with dogs from people without dogs and have added the additional requirement that you not allow people outside of your group to approach or pet your dog.
16. What if I’m running late for my reservation (eg how long do we have to hold the table if its a busy Saturday)
For picnic table reservations, if your running late by a 1/2 or less then your reservation will be held but it will not be possible to change the delivery time for your food. If you cannot attend their is a link on your confirmation text to cancel or modify and I would us the link to keep us informed of your changes
17. Limos & Buses are only allowed with reservation and only when the total number of people in the limo or bus does not exceed 7 people including the driver who is not allowed to visit but must remain with his or her vehicle.
18. Are we filling growlers.
No, Currently our operations are intended to be contact less and safe. If we return to growler filling we will have to run the growler through our dishwasher to make sure that the surface area does not contaminate our filling machine. We are looking for guidance from the Government and local board of health for direction as we are not comfortable at this time with the process.
19. Will corkscrews still be available for use.
No, Currently our operations are intended to be contact less and safe so shared equipment of any kind is not recommended. Please bring your own corkscrew oryou may be required to purchase one with your order.