Thank you for your past support and for considering a visit to our winery. A lot has changed and continues to change on a daily basis so it would be greatly appreciated if you would take the time to read all of the information below so that we do not disappoint you when your arrive and find out that we are operating completely differently than before.
Retail Operations, Curbside Pickup and Shipping of Wine to your Home
The Retail Shop is open and operating 7 days a week. However, tours and our tasting bars are not operating at this time as these activities are classified as Phase 4 operations that will not be open until a vaccine is found. When the picnic grounds are open, we are now offering a couple of wine tasting flights that allow you to taste five pre-selected wines at the comfort of your table. Make sure to read about how our grounds are operating as many things have changed.
CURBSIDE PICKUP – We will remain open indefinitely for curbside pickup of all retail items including wine, spirits, beers, and food items. Hours of operation for Curbside Pick Up are Sunday to Wednesday from 11 am to 5 pm and Thursday, Friday and Saturday from 11 am to 7 pm.
HOME DELIVERY in MA -We also offer delivery of wine to your home or business via FedEx. An adult must be home to sign for the delivery.
Our Grounds and Food Service
Reservations are Required and limited to a maximum of 6 people. Only one table per day may be reserved. Multiple reservations under the same or different names violates the spirit of the guidelines issued by Governor Baker and puts everyone at risk. Click Here for an explanation of our approach to safety and compliance.
The Vintner’s Knoll Restaurant now consists of our Winery Grounds, the grassy knoll surrounding the winery, the porches, and all patio areas. All tables and chairs on the property are reserved for customers dining with us at The Vintner’s Knoll. The Knoll is open by reservation on Thursday, Friday and Saturday from 11 am until 7 pm. On Sunday we are open from 11 am to 5 pm. We do host some special hours on holidays or special events so please look at our home page or our “Book It” tab to see special operations. To visit and enjoy our wonderful food, wine and beer, please make a reservation in advance of your visit by clicking the following link. You can make a reservation for the Grounds up to 14 days in advance.
We do not allow any food or beverages to be brought onto our property. Per government guidelines, all guests are required to purchase food from our kitchen menu either before ordering alcoholic beverages or with their first order for beverage service. Wine and beer can only be served or consumed on site to customers seated at a table that have order food so if you are planning to stop by for a glass of wine, please be aware that this is no longer permitted by law. Orders for food from our kitchen must be placed before 5:30 on Thursday, Friday and Saturday and before 3:30 pm on Sunday. For additional information about Food Service please click here
Governor Baker’s Guidelines effective August 11, 2020, “Alcoholic beverages may only be served for on-site consumption if accompanied by food prepared on-site. Potato chips, pretzels, and other pre-packaged or manufactured foods do not constitute food ‘prepared on-site.’ For each customer, an item of prepared food must be ordered at the same time as an initial alcoholic beverage(s) order. One or more shareable food item(s) may be ordered, as long as it/they would sufficiently serve the number of people at the table.”
If you have special dietary restrictions, religious or ethnic requirements, please take a moment to look at our menu for options. Like all food establishments, we feel confident that we are able to make reasonable accommodations to address the diets of our diverse guests. Let us know how we can accommodate you during your visit. Reservations are required and a non-refundable booking fee is required at that time of booking. Click here for information on fees.
Our restaurant is open for inside evening seating on Thursday, Friday and Saturday Evening. Reservations are available from 4:30 pm until 7:30 pm. Please Click Here for more information and to make a reservation.
Reservations are required. The restaurant offers full-service dining and there is no requirement to pre-order food or to order food online as stipulated for our food operations servicing the winery grounds.
Orchard Operations and Our Farm
Our Pick Your Own Season has started and this is a great way to get some exercise and take a walk. Please check out our Orchard pages for up to date information on what is available. Click one of the following words for more information
And the Rest of the Story.
There are many other changes that we need to bring to everyone’s attention prior to their visit. This is especially important to past customers who are visiting for the first time since the pandemic.
• Food or beverages cannot be brought onto the property for consumption on our farm.
• We do require everyone to have their temperature checked prior to entering the grounds or retail shop.
• All visitors are required to make a reservation. We are not able to accommodate people without reservations.
• All customers must be seated during their visit at a table and tables cannot be occupied by more than 6 people.
• All people are customers regardless of age so that six people means 6 breathing humans regardless of age. Children cannot run around or leave the table. We acknowledge that it is very difficult to keep children seated for 2 plus hours and therefore recommend that you consider whether a visit with children is appropriated during this pandemic. It is always important to appreciate the comfort level of the people at tables close to your table and their comfort level with social distancing. It is our responsibility to keep them safe.
• Tables have to be spaced a minimum of 6 feet apart.
• People are required to wear a mask when not seated.
• Because gatherings are limited to 6 people or less, we have been required to prevent people at one table from visiting with people at another table. Our license to operate will be suspended if we fail to comply.
We have seen and have been told that there are establishments operating that do not follow the guidelines outlined above. Notwithstanding, we feel that it is our social responsibility to maintain an environment in strict compliance with the regulations and to do everything possible to prevent the spread of this virus. At this time, we simply prefer to be a leader in difficult times and not to follow what others deem appropriate. We will not alter our policies.
It is our goal to keep you informed of our operations so that you are not disappointed. We strive to be the safest operation possible and this can only be achieved with your cooperation and understanding about how we are operating. Needless to say, our operations have been significantly altered by the pandemic and we hope that everyone appreciates that we have altered our operations and instituted new guidelines as a result.
Thank you for your past patronage and for your continued support!
Weddings, Events, Private Gatherings etc. are no longer being offered at this time. We do not believe that current conditions and restrictions allow us to host events that would create an enjoyable environment for guests.
Some helpful links that will assist you and guide you through the process.
Please note that we are being financially hurt by people booking reservations and then cancelling or not showing up for reservations. With distancing requirements in place we are now limited in the number of people we can accommodate and with 200 cancellations or no-shows, this is seriously impacting our ability to financially survive. Beginning August 1 we will be instituting a booking charge as we cannot sustain a business with so many no shows. We apologize to all of our customers that honor their reservations and will try to develop a system that is fair to those who show up. At the time we are technologically challenged to figure out a way but we will have it worked out soon. These are times to be conscientious and caring.
MORE INFO ON PICNIC GROUND OPERATIONS
Reservations are from the designated time of arrival and last for 2 1/2 hours (150 min) at which time we will make the table available for another group. You will be able to order and pay for food and beverages on-line, preferably prior to your visit, for delivery to your reserved table. When you book a table, you will receive an email confirmation with your table number. When ordering, follow the link above and make sure to put your table number in the check out block labeled “Suite/Apartment”. When ordering, please use an email address that you check and provide a cellphone number so that we can text you with any questions about your visit.
People without reservations will not be allowed to park or exit their car but our curbside pickup operations will still be operating so you will be directed to the pickup/exit area.
All Buildings except restrooms are closed to the public even should inclement weather descend upon us. We will not be offering tours or tastings. The Retail Shop, Pavilion and Restaurant buildings remain closed to the public.
Outside tables will be spaced a minimum of 6 feet apart with most spaced 12 feet apart and are limited to a maximum of 6 people. Tables cannot be moved under any circumstances.
No outside food or beverages (alcoholic or non-alcoholic) may be brought onto the property as we are operating our grounds as an outdoor restaurant so all social rules of going to a restaurant apply. Exceptions may be allowed by email us at email@example.com for special diets that we cannot fulfill or for very young children.
Check In – – Once you have parked your car, please proceed to our new “Check In Building” which is located at the foot of the steps at the entrance to the wine shop where your temperature will be checked, your age verified and your table assigned.
Moving About – When proceeding to your table or when going to the restroom (virtual line only) please note that the pathway is identified by green and red flags. Remember “Red Right Returning” to your table and Green side when going to your table from the parking area or to the restroom.
You may bring:
Personal clothing and affects
Small Coolers with or without ice to keep purchased beverages chilled. Option – We sell foam coolers and ice.
Pop Up Tents for Shade (Max 10′ X 10′), – Option – We rent umbrella’s on our store for $10 per reservation
8′ umbrellas for Shade – Option – We rent umbrella’s on our store for $10 per reservation
With advance notice and approval food or beverage required because of a medical condition or to accommodate babies and young children. No Options
Things you should bring
Corkscrew – Option – Select Open Bottle for me when Ordering
Glasses – Option – buy additional glasses when placing your wine order.
Suntan Lotion – Option – Burn and contact your dermatologist.
Sense of Humor – Option – Stay home
Lots of Money – Option – We prefer contactless payment. Credit Card with high limit.
Social distancing, disinfecting commonly touched surfaces, wearing cloth masks, properly covering your coughs is the key to our victory. Although COVID-19 is primarily spread via respiratory droplets produced by someone who is infected, studies provide cautionary warnings that the virus may potentially be spread through other bodily fluids. Please follow our guidelines for using our rest rooms.
Rather that having our customers stand in line we will be using a virtual line system. Join the virtual line and we will notify you when you are next in line at which time you should proceed to the restroom area. Virtual lines are absolutely the same as physical lines so if there is no one in line you will be notified immediately. There will be a spot designated for the next person in line.
Each bathroom area will be restricted to a single person at one time which means that we will only have a total of 4 toilets available – 3 for women and 1 for men.
Upon entering the facility, inspect and make sure the person before you left the bathroom in good order. If not, please report this to the bathroom coordinator out side of the facility.
Take care of business as quickly as possible paying attention to everything you touch as you will be asked to sanitize those areas before leaving.
You will be provided with a toilet seat cover. Please use it and place it in the plastic waste bag provided. Please do not put it down the drain as this will clog our toilets.
After attending to business, wash your hands with the soap provided. Dry your hands with the paper towels and put the paper towels in the waste bag provided to you.
Disinfect anything that you touch. Use the sanitary towels provided to you to wipe down the toilet seat, sink, faucet and anything else that you touched including doors.
With the exception of toilet paper, please place all items used during your use of the rest room in the plastic bag provided and place the plastic bag in the rubbish containers outside of the rest rooms. We do not want any rubbish left inside of the bathrooms.
Leave the bathroom cleaner than you found it and you will have achieved the goal of being a socially responsible friend.
Please note that our guidelines are not intended to replace or conflict with any policies, procedures or laws instituted by the Federal Government, the Commonwealth of Massachusetts, local government, Board of Health or any other entity having jurisdiction over our operations. If our guidelines are in conflict with procedures issued by our government, the procedures issued by government will supersede our guidelines. If you see that we are doing something wrong or notice an area for improvement, let us know at firstname.lastname@example.org