We only accept returns of alcoholic beverages that are flawed (TCA or VA only) and that were purchased within the last six months. We are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, storage conditions or wine that is ordered in error. We ask that you return at least ½ of the bottle of the unfinished portion of the original bottle for replacement so that we can analyze the wine for flaws. Please be sure to check shipping destination weather conditions before placing your order. Wines purchased through retailers must be returned to them.
We will replace or refund any bottle of wine that is damaged or flawed if returned within 180 days of purchase. If you believe your bottle is damaged or flawed, please retain the unfinished portion of the alcoholic beverage (including the cork) and return it to our store together with your receipt within 6 months of purchase. If the bottle proves damaged or flawed, you will receive replacement wine of the same vintage, if available, or a cash refund of the amount paid on your receipt
A $25 restocking fee may be applied to all canceled orders, refused orders, and shipments that are returned due to incorrect information provided by the customer or if the customer is not available to receive package on 3 delivery attempts. Any incurred shipping and handling cost are nonrefundable.