Our FAQ are always evolving based on our staffing and governmental mandates which can change instantaneously. We are doing our best to develop an environment that acknowledges and understands social distancing while at the same time trying to refrain from too many rules. It is a delicate balance so we ask that you read our information below and reach out with any questions or comments. We understand that some may not like our approach but being in business means taking responsibility for how we decide to operate so we acknowledge that we are not a perfect venue for everyone.
Table of Contents
Why is there fee for a reservation?
Our policy on reservations continue to evolve but for the month of April, we suggest that you do not make or pay for a reservation at the Vintner’s Knoll as we have never sold out in April. When reservations are strongly suggested, we do accept walk-ins without reservations and without a fee whenever we have a table available and a staff person available that can service the table. We do our best to accommodate as many people as we can but we do not have the luxury of over staffing hoping that people show up so there are times when walk-ins cannot be accommodated even though a table is available. This is especially true on Saturdays and Sundays.
Should you want to make a reservation at this time it is solely at your option and we are changing a fee of $10.00 per table. This is a flat fee and not a deposit but we will make sure that your table is ready when you arrive.
What happens if the weather does not cooperate?
You can never count on or predict the weather in New England. We encourage people to wait until they are comfortable that the weather will cooperate to book a reservation although we admit that this is difficult in New England. When you book a reservation that is not refundable, you are accepting the risk that the weather may not be perfect or meet your expectations. Too often the prediction for rain does not materialize or a nice day turn into a rainy day. All reservations are non-refundable and we do not have alternative inside seating. If on the date of your reservation, and not prior to the date, we feel that it is not reasonable for people to sit outside then in our discretion, we may allow people to reschedule or we may issue a credit for a future purchase but this decision is solely at our discretion based on the severity of the weather. The decision will be made on the actual date of the reservation once the actual weather conditions are observed. On the day of the reservation, we will send an email to our customers that have reservations for the day, detailing options and providing additional information as we feel is necessary.
Can I request a specific Table?
Unfortunately, we do not modify or alter table assigned. When a reservation is booked, our system automatically assigns a table to the reservation and sends you an email with the table number. This approach allows us to distribute reservations evenly to different sections of our grounds so that our Staff serving each area are not overwhelmed by having multiple tables seating in the same area a the same time. With limited staffing, this approach is extremely helpful for our operations.
How do I add additional people to my Table?
If you have booked a table that can accommodate more people than you originally paid for, you do not have to notify us of the change and can simply pay for the additional members when you arrive. As an example, if you booked a picnic table for 3 to 6 people for 4 people and now want to increase your reservation to 5 people, you do not have to do anything in advance of your reservation. You can simply pay for the additional person/people when you arrive.
However, if you booked a picnic table for 3 to 6 people and want to increase the number of people to a number above 6 people, then you should book and pay for a larger table (this will make sure the table is available) and then notify us of the two reservations on the same day and we will cancel the smaller table. Both reservation must be for the same day as we will not cancel reservations if they are on different days.
I am Running Late, what should I do?
If you are running late for your reservation at the Vintner’s Knoll, don’t worry, we will hold your reservation for at least 30 minutes. However, we will not be able to extend the end time of your reservation if another reservation for that table is already booked. Please recognize that while we will hold a table reservation, tours and tastings are time specific and your prepaid fees will be forfeited if you do not show up on time.
Can I request a table under cover if the weather does not cooperate.
See answer above. Additionally, we currently have one patio that is covered but the covering has many leaks as it was never intended to offer protection from the rain. There are only 5 – high top tables that are located on the porch that have a rain proof roof. These tables are generally assigned by our system so it is impossible to move tables around. When the weather does not cooperate, you can be assured that we do out best to juggle table assignments so that we accomodate as many people as possible under cover. automatically assigns a table to the reservation and sends you an email with the table number. This approach allows us to distribute reservations evenly to different sections of our grounds so that our Staff serving each area are not overwhelmed by having multiple tables seating in the same area a the same time. With limited staffing, this approach is extremely helpful for our operations.We currently have one patio that is covered but the covering has many leaks as it was never intended to offer protection from the rain. There are only 5 – high top tables that are located on the porch that have a rain proof roof. –
Is there inside seating at the Vintner's Knoll?
Unfortunately, we do have any inside seating. We are an outdoor facility servicing nice people and nice weather.
Why does Nashoba limit reservations to only 12 people?
For us, our winery is our home, where we invite people to our special place so that they can gather with friends, relax and enjoy our wines and beers that are hand crafted by us on the property. It is a place were we want people to enjoy food from our kitchen and the beautiful Town of Bolton, Massachusetts. We believe that it is a quiet perfect place to have a glass of wine, enjoy the country and watch the sunset. Preserving the ambiance of our land is important to us which can be disrupted by large gatherings, even when the gathering is perfectly behaved. Consider trying to have a quiet dinner in a restaurant next to a table of 12 people. No matter how quiet the table next to you is, the venue is different because you feel as though you are part of their gathering.
When we do accommodate gathers between 7 and 12 people, the tables are by reservation only and for reservations of 10 to 12 people, The tables that accommodate larger groups are at tables away from others and next to other large reservations thereby preserving ambiance for smaller reservations. We do not accommodate larger groups at multiple tables in our because the gathering would even be more disrupted with people moving from table to table.
Additionally, we have found that larger reservations require much more attention and with our current staffing situation we find it more difficult to accommodate than larger reservation. We have found it much easier to service two separate reservations of 6 people than a larger gathering.
Our goal is to provide an enjoyable experience to as many people as we are able to serve and our experience has led us to the way we are operating. We appreciate that some people may not accept the way we operate as accommodating to their vision about how we are operating but it is our goal and our responsibilty to operate in a manner that offers a wonderful and safe experience for those people that plan ahead by visiting with an understanding of our operations.
If you are looking for a relaxing lunch stop, enjoyable evening sunset, or are truly interested in learning about wine and viticulture, then visiting wineries will be a lot of fun. If you are looking to gather with more than 12 people, please appreciate that we do not consider our venue to be an appropriate gathering place and sincerely request that you find a location that is accepting of gatherings.1
Why can't we make two reservations and request that the table be together?
See our answer above on why we limit reservations to 12 people or less. As noted in that response, we believe that Nashoba is a quiet perfect place to have a glass of wine, enjoy the country and watch the sunset. Preserving the ambiance of our land is important to us which can be disrupted by large gatherings, even when the gathering is perfectly behaved. We isolate tables with large reservations from tables limited to less than 6 people to preserve the atmosphere. This approach would be useless if we started to allow tables to be moved or combined in the area reserved for smaller reservations. Finally, our tables are essentially permanent as we have modified the grounds to allow the tables to be as level as possible considering the slope. The weight of our tables and the sloping terrain is not conducive to relocation. It is always important to remember that we are first and foremost a farm where our grounds are not manicured like you would expect at a resort or country club.
Why can't we purchase alcoholic beverages in the wine shop for consumption in the Vintner's Knoll?
We are responsible for not allowing people to over-consume alcohol while on the property and this cannot be done unless we manage on site consumption. We ask you to work with us by following this small requests so that we can accomplish our responsibilities. Rather than purchase wine in our wine shop, we ask that you purchase wine from our online menu and the wine will then be brought to your table. The price for a bottle of wine in our wine shop is the same price that you will pay at the table. A great day ends with a safe ride home.
Why are we provided with a plastic bag for our rubbish at the Vintner's Knoll?
As a casual dining facility, it is usually more convenient for people to clear their tables as they finish rather. All service ware is disposable so we provide a plastic bag for people to keep their table clear. For most people, this is view as a convenience allowing our customer to make a single visit to the trash containers at the end of their visit. This is very helpful to our servers that can then focus on bring food to tables rather than picking up especially in times when we are having difficulty finding staff. Plus it is much more sanitary if the people delivering the food do not have to touch discarded food. If you find this to be an issue, no problem, we will clean up after you as our goal is to not inconvenience any of our visitors.
Why do we make people wear wrist bands to show that they are 21 years of age?
We work as a team to help expedite your orders. We use wrist bands so that every server can see who is of age and does not have to ask every person for their identification with each delivery. As a venue that serves alcoholic beverages, we take our responsibility seriously to only serve people that are 21 years of age and hope that people appreciate our good intentions. If wearing a wrist band is an inconvenience, let us know and we will simply ask you to keep your identification available so that we can check your identification with each purchase.
Are Children Welcome at the Winery?
Absolutely but Children must always stay with their parents and are not allowed at the tasting bar. When planning a visit, it is important for parents to explain to children that are going to visit a farm/vineyard, which despite acres of open land, is not a playground. Bring small games, books or electronics – iPods, iPads, etc. – to keep the kids occupied; never underestimate the power of a deck of cards and a good game of “Go Fish” or “Cheat” if they are older. We do not allow children running around tables or through the orchard or in the vineyard.
Take a moment to explain to your children where they are going and what is expected. The throwing of objects, running or rolling around the grounds is not permitted anywhere on the property. There is a playground and baseball field at the bottom of the hill about 3/10th of a mile from the winery. Consider driving or walking to the playground to burn of excess energy.
Noise should be kept to a minimum. Screaming is not allowed.
Ponds are dangerous. Like swimming pools, they present a clear and dangerous safety risk to children. Our ponds are very deep and are used for irrigation. Remember, children must remain with their parents at all time and should not be allowed near any body of water without adult supervision.
The fruit that we grow is our livelihood. Apples on the ground are recovered to produce Vodka. Each year we find hundreds of people taking apples without paying for them or children picking apples and throwing them to the grounds or down the hill or into the ponds. With hundreds of thousands of visitors each year, if everyone were to take an apple, we would have a financial loss of over $40,000. Most people would not take an apple from a shelf in a grocery store without paying for it so we simply ask that you show us the same respect you show to grocery stores. One apple does make a difference.
Our flowers from our gardens are for everyone to enjoy and are intended to make our property beautiful. Please do not allow your children to pick them. Imagine how you would feel if you came home to people picking flowers on your property?
There are a lot of things that unattended and uninformed children will do without understanding that the activity is not appropriate. Take the time to help your children understand the importance of and reason for rules. Understanding what is acceptable at a playground, a church, a hospital or a farm can be a great learning experience for your children. We are not a free-range venue for children to explore their independence so we ask our visiting parents to provide guidance.
Finally, please appreciate that parenting is a full-time job so drinking on the job is not something we encourage. We recommend both a designated driver and a designated parent when spending time at a winery with your children.
Why can’t we sit on the ground and not reserve a table at the Vintner’s Knoll?
Many people justifiably are still concerned about COVID and out goal is to offer an environment where people with and without concerns about COVID are comfortable. Currently we are requiring all visitors to be seated at a tables rather than allowing people to place a blanket anywhere so that we are sure that people do not set up a blanket where someone might be concerned. Hopefully we will be able to move past COVID and develop a better solution in 2022.
Do you offer beverages other than alcoholic beverages?
Yes. In addition to non-alcoholic seltzers and some Pepsi products, we also offer 4 different Mocktails, non-alcoholic wine and beer. And of course, water as a healthy alternative!
What are wine flights?
Put simply, a wine flight is just a self guided winetasting option. More specifically, it’s a way to sample different varietals. The term ‘wine flight‘ (sometimes ‘tasting flight‘ or ‘wine tasting’) has variations in other alcohol spaces. At the Vintner’s Knoll we usually offer three different flights consisting of 5 different wines each about 3/4 of an ounce of wine. Flights generally cost between $10 and $15 per person depending on what wines are being offered in each flight.